FAQ's

 

Do you ship internationally?

Yes. We ship worldwide.

 

How do I place an order?

We have three simple steps for ordering: Step 1: You will need to log in first. If you are a new user, you may register as a member for free. Step 2: Browse the item you wish to purchase - by inputting the keyword in the search file located on the top left of the page or clicking on the category list on the left of the page. When you have found the products you would like to purchase, simply click the "Add To Cart" button. You will see these items in your shopping cart now (View cart). Step 3: When you have finished your shopping, simply click on the Checkout button located on the top right of the page or at the bottom of your shopping cart. The website will then lead you through the process of providing delivery and payment details.

 

Can I cancel or change my order once the order is confirmed?

Yes, you can cancel or change your order before you submitted the payment. Usually, we proceed with your order once the payment has been confirmed. Please email us as soon as possible if you wish to cancel or change your order.

 

Why would all the items in my shopping cart no longer become available when I check out?

Our stock is managed on a first-check-out - first-sold basis. If the item you have selected is no longer available when you check out, that means someone has completed the checkout before you.

 

Why would my order be canceled when I prepare to pay for the order?

Your order will be canceled and the item returned to our inventory if we could not confirm your payment within 5 business days after you have placed your order. But usually, we will notify you via email or phone before we cancel your order.

 

How do I check my order status?

Once we have confirmed your payment, we will dispatch your order within one working day. Tracking information will then be sent to your billing email address, or you may find the tracking information in your account.

 

Where can I find my previous order record?

Simply log in to your account, then click on "My Account", all previous orders you have made will be shown.

 

What payment methods do you accept?

Bank Transfer/Deposit, Paypal, Visa or Master Cards, Money order and Bank cheque. (No personal cheques)

 

How does Paypal work?

Please visit www.paypal.com.au for more information.

 

Do your prices include GST?

Yes, all our prices are GST included + Postage.

 

Is Lay-by available?

Yes. Lay-by is only available for local customers who contact us via email.

 

When will you ship out my order?

Your order will be dispatched within 1-3 working days after we have confirmed your payment. You will be notified via email with a unique tracking number and delivery details.

 

Where can I track my order?

1. eParcel
If your goods have been dispatched with eParcel, just click on the following link --please make sure you have your tracking number ready. eParcel: www.eparcel.com.au

2. Direct Freight: www.directfreight.com.au

 

Do you provide a combined shipping service?

Yes. We combine postage for multiple items.

 

Can you ship my item by express post?

We do not provide this service at this moment.

 

What happens if I am not at home when the courier delivers my orders?

eParcel: If nobody is at the delivery address to receive the parcel, a card will be left advising that the parcel can be collected from the nearest post office.

Direct Freight: arrangements would be made in advance to ensure that your package can be delivered at a time convenient to you. If you are not at home at the agreed time, a redelivery fee may apply.

 

Can you ship my order to my PO BOX address?

Yes. Only for the products(except bikes) less than 20kg.

 

Why are your prices so low?

because we:

- source our products directly from manufacturers around the world;

- purchase in shipments much larger than most retailers to obtain a better price;

- do not involve or rely on any intermediaries to source our products ;

- sell on the Internet only which eliminates expensive retail costs.

 

Can I physically see an item before I purchase it?

Yes. You can come to visit us during trading hours. Please view more details at CONTACT US.

 

What currency does it display?

Australian Dollars